An Innovative Service to Support Decision-Making in Multi-Criteria Environments

Steven Walczak, Deborah Kellogg and Dawn Gregg
International Journal of Information Systems in the Service Sector, Vol. 2 Issue 4, October 2010, pp. 39-56.

Today’s purchase processes often require complex decision-making and consumers frequently use Web information sources to support these decisions.  Increasing amounts of information, however, can make finding appropriate information problematic.  This information overload, coupled with decision complexity, can increase the time to make a decision and reduce decision quality.  This creates a need for tools that support these decision-making processes. Online tools that bring together data and partial solutions are one option to improve decision-making in complex, multi-criteria environments.  An experiment using a prototype mashup application indicates that these types of applications may significantly decrease the time spent and improve the overall quality of complex retail decisions.