Managing Intractable Identity Conflicts

C. Marlene Fiol, Michael G. Pratt, and Edward J. O’Connor
The Academy of Management Review Vol. 34, Issue 1, p. 32 – 55

Identity is often at the heart of ongoing intergroup conflicts in organizations. Drawing from theories of conflict management, social identity, and organizational identification, we develop the intractable identity conflict resolution model, which delineates a multiphase process by which the conflicting parties’ identities shift in order to permit eventual intergroup harmony.