Product returns, asymmetric information, and firm performance

Ruiliang Yan, Zixia Cao
International Journal of Production Economics,Vol. 185, Pages: 211-222.

There has been a scarcity of research that studies the value of product return information to supply chain firms. In this research, we assume that the online retailer has the product return information but the manufacturer does not. Our results show that a two-part price contract can motivate the online retailer to share its private information only under certain condition, but the revenue sharing contract plus profit split mechanism always is a valuable strategy to be utilized to seek sharing the online retailer’s private information and …
[Full Text]