Onook Oh, Manish Agrawal, H Raghav Rao
Mis Quarterly,Vol. 37, Issue 2,

Social media services and consumer computing devices are rapidly changing the way we are creating, distributing, and sharing emergency information during social crises (Palen et al. 2010; Palen et al. 2009; Shklovski et al. 2010; Shklovski et al. 2008; Starbird and Palen 2010). During large-scale crises (eg, natural disasters and terrorist attacks), it has become the norm that the incident is initially reported by a local eyewitness with a mobile communication device, the report is rapidly distributed through social media services, and …
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