Scott, Judy E.
Information Systems Management Vol. 22, Issue 2, p. 67-77
Training users is critical to the success of ERP implementations. An important aspect of training is documentation in the form of training manuals. However, the effectiveness of the training manuals will depend on their perceived usability. In this study, data on users’ perceptions of ERP training manuals, more than two years post-implementation, are analyzed for usability dimensions of task support, learnability, navigation, and presentation.