Scott, Judy
Communications of the ACM Vol. 51, Issue 11, p. 121-124

The article discusses enterprise resource planning (ERP) systems, examining the effectiveness and usability of the system documentation used for training and to help users relearn their jobs. ERP documentation that is highly usable can result in more effective training and a quicker payback in ERP investment, the article states. Other topics include documentation that explains that rationale for the process embedded in ERP software, research streams on the technology acceptance model (TAM), and documentation support for relevant new tasks.