Albright, Thomas, Burgess, Christopher M, Hibbets, Aleecia R, and Roberts, Michael L.
Journal of Corporate Accounting & Finance, Sep/Oct 2010, Vol. 21 Issue 6, pp. 69-74, 6p
The balanced scorecard (BSC) has achieved widespread acceptance as a strategic performance measurement tool. This article builds on the BSC process by showing how goal action plans can be used to help organizations translate strategic goals into actionable employee behavior to improve bottom-line performance.