Mary A Malina, Frank H Selto
Journal of Management Accounting Research,Vol. 27, Issue 1, Pages: 27-45.
We describe the context wherein a Fortune 500 company’s performance measurement model (PMM) has endured and evolved over a 15-year period. The PMM’s tenure and continued importance refute the alleged faddish nature of PMMs such as the Balanced Scorecard, at least in this case, and allow identification of factors that add to theory about PMM longevity. We use a behavioral-economic framework and qualitative and quantitative data to examine the mechanisms behind this successful PMM. Aspects of the …