Diefendorff, James M., Richard, Erin M., & Gosserand, Robin H.
Personnel Psychology Vol. 59, Issue 2, p. 365-393
The hesitation dimension of action-state orientation refers to the behavioral capacity to start action on tasks. In this study, job characteristics (autonomy and routineness) and job attitudes (satisfaction and involvement) were examined as moderators of the relation between hesitation and supervisor ratings of work behaviors (overall job performance and self-management performance) in 2 different samples. In both samples, routineness moderated the hesitation and self-management performance relation such that individuals low in hesitation performed better than individuals high in hesitation when routineness was low, but no differences in performance were observed when routineness was high. In addition, job satisfaction and job involvement were significant moderators of the relation between hesitation and self-management performance, with individuals low in hesitation performing better than individuals high in hesitation when satisfaction or involvement was low, but no differences in performance were observed when satisfaction or involvement was high.
Engel-Small, Erika A., and Diefendorff, James M.
Journal of Applied Social Psychology, Vol. 36, Issue 2, Pages 297-320
The present study examined two possible ways of increasing the predictive validity of personality measures: using observer (i.e., supervisor and coworker) ratings and work-specific self-ratings of the Big Five personality factors. Results indicated that among general self-ratings of the Big Five personality dimensions, Conscientiousness was the best predictor of in-role performance, and Agreeableness and Emotional Stability were the best predictors of extra-role performance. Observer ratings of personality accounted for incremental variance in job performance (in-role and extra-role) beyond that accounted for by general self-ratings. However, contrary to our expectations, work-specific (i.e., contextual) self-ratings of personality, generally did not account for incremental variance in job performance beyond that accounted for by general self-ratings.
Richard, E. M., Diefendorff, J. M., & Martin, J. H.
Human Performance Vol. 19 Issue 1, pp. 67-87.
In response to recent debate regarding the direction of the relationship between self-efficacy and performance (Bandura & Locke, 2003; Vancouver, Thompson, Tischner, & Putka, 2002; Vancouver, Thompson, & Williams, 2001), the present investigation examines the within-person relationships between self-efficacy and performance over time in two different learning contexts. Study 1 examines the relationship using exam performance in a classroom context, and Study 2 examines the relationship using a computerized learning task in a lab setting. Both studies find a significant, positive within-person relationship between performance and subsequent self-efficacy. However, both studies fail to find the positive relationship between self-efficacy and subsequent performance predicted by social cognitive theory. Future research directions aimed at resolving the debate are discussed.
Diefendorff, J.M., Richard, E.M., & Croyle, M.H.
Journal of Occupational and Organizational Psychology Vol. 90 Issue 6, pp. 1256-1264.
This study explored whether emotional display rules are perceived by part-time employees and their supervisors as formal job requirements. Results showed that display-related behaviors were thought to be required activities (i.e., in-role) by the majority of the sample, and employees and supervisors generally agreed in this perception. Job-based differences in interpersonal requirements predicted the extent to which employees and supervisors categorized display-related behaviors as required, with more interpersonal requirements being associated with greater in-role categorization. Job-based differences in interpersonal requirements also predicted the level of agreement between employees and supervisors in categorizing display-related behaviors as in-role or extra-role. Finally, job satisfaction and job involvement predicted the extent to which employees categorized emotional display behaviors as being required in their jobs, with more satisfied and more involved individuals rating emotional display behaviors as in-role at a higher rate than less satisfied and less involved individuals
Gosserand, Robin H., & Diefendorff, James M.
Journal of Applied Psychology 90(6), 1256-1264.
The present study examined whether commitment to emotional display rules is a necessary condition for emotional display rules to impact behavior at work. Results using structural equation modeling revealed that display rule commitment moderated the relationships of emotional display rule perceptions with surface acting, deep acting, and positive affective delivery at work, such that the relationships were strong and positive when commitment to display rules was high, and weak when commitment to display rules was low. These findings suggest that motivation plays a role in the emotional labor process in that individuals must be committed to display rules for display rules to impact behavior.
Diefendorff, James M.
Human Performance Vol. 17, Issue 4, Pages 375-395.
This investigation examined the roles of action-state orientation and goal orientation in predicting task-specific motivation and performance in an academic context. Results showed that action-state orientation predicted performance independent of goal orientation, cognitive ability, self-efficacy and self-set goals. Goal orientation primarily related to self-efficacy beliefs, which predicted goals and performance. Although action-state orientation and goal orientation were correlated, they had independent relationships with task-specific goal-setting and performance variables.
Diefendorff, James M., Croyle, Meredith H., & Gosserand, Robin H.
Journal of Vocational Behavior Vol. 66, p. 339-357
This investigation had two purposes. The first was to determine whether the display of naturally-felt emotions is distinct from surface acting and deep acting as a method of displaying organizationally-desired emotions. The second purpose was to examine dispositional and situational antecedents of surface acting, deep acting, and the expression of naturally-felt emotions. Results supported a three-dimensional structure separating deep acting, surface acting, and the expression of naturally-felt emotions. In addition, the dispositional and situational variables exhibited theoretically-consistent and distinct patterns of relationships with the three emotional labor strategies. Overall, the results of this study expand the nomological network of surface acting and deep acting and suggest that the expression of naturally-felt emotions is a distinct strategy for displaying emotions at work and should be included in research on emotional labor.
Diefendorff, James M., Silverman, Stanley B., & Greguras, Gary J.
Journal of Business and Psychology Vol. 19, p. 399-425.
The present investigation applies a comprehensive sequence of confirmatory factor analysis tests (Vandenberg & Lance, 2000) to the examination of the measurement equivalence of self, peer, and supervisor ratings of non-managerial targets across several performance dimensions. Results indicate a high degree of measurement equivalence across rater sources and performance dimensions. The paper illustrates how this procedure can identify very specific areas of nonequivalence and how the complexity of a multisource feedback system may be represented using such procedures. Implications of these results and recommendations for both research and practice are offered.